Repairs & Alterations

Repairs
Where possible, we offer free repairs on all garments purchased from us, to ensure that the garments purchased last you a lifetime.

Should you wish to request a repair, kindly send an email to jacques@thebamcollective.com, with images of the damaged garment(s) and we would be happy to assist.

If the garment(s) are being sent to us from an address within South Africa, we cover all shipping fees related to sending the parcel to our studio. If the garment(s) are being sent to us from an address outside of South Africa, the customer requesting the repairs will be liable to pay all shipping costs including insurance, duties and taxes related to shipping the parcel to our studio before the shipment can be scheduled.

When the repairs are done and the garment(s) need to be returned to an address within South Africa, we cover all shipping fees back to the customer. If the repairs are done and the garment(s) need to be returned to an address outside of South Africa, the customer who the parcel is being sent to will be liable to pay all shipping costs including insurance, duties and taxes related to shipping the parcel back from our studio before the shipment can be scheduled.

 

Alterations
We offer free alterations on all garments purchased from us. This includes minor changes to the fit, length and designs of the garments.

Should you wish to request an alteration, kindly send an email to jacques@thebamcollective.com, stating what you would like to have altered and we would be happy to assist.

If the garment(s) are being sent to us from an address within South Africa, we cover all shipping fees related to sending the parcel to our studio. If the garment(s) are being sent to us from an address outside of South Africa, the customer requesting the alterations will be liable to pay all shipping costs including insurance, duties and taxes related to shipping the parcel to our studio before the shipment can be scheduled.

When the alterations are done and the garment(s) need to be returned to an address within South Africa, we cover all shipping fees back to the customer. If the alterations are done and the garment(s) need to be returned to an address outside of South Africa, the customer who the parcel is being sent to will be liable to pay all shipping costs including insurance, duties and taxes related to shipping the parcel back from our studio before the shipment can be scheduled.