Shipping
All items are produced per order at our studio in Centurion, South Africa. All orders have a production lead time of 5-10 working days after the payment for the order is received. Once the order is produced it will then be scheduled for shipping.
Once an order is shipped it will take some additional time to arrive at your address. We offer different shipping solutions depending on the country the order is being shipped to. Please review the below information for the applicable shipping fees and lead times in your area.
Our online store is currently able to accept orders and payments shipping to most countries worldwide. Should you be unable to place an order on our website or should you be unable to proceed with a payment on our website, kindly send us an email at jacques@thebamcollective.com and we would be happy to assist in placing your order through manual payment, in which case the same policies above apply.
Please note that we can accept no responsibility for packages that are delayed, lost or damaged during transit.
South African Shipping
All orders over R1500 shipped to a South African address are shipped and returned free of charge via our reliable courier service The Courier Guy. All orders with a total value of less than R1500 shipped to a South African address will be subject to a delivery fee of R150.
Shipping takes 1-3 working days once the order leaves our studio (after production). Including production lead time you can expect to receive your order anywhere from 5-10 working days after placing your order.
All South African orders include taxes, therefore no taxes need to be paid additionally.
International Shipping (countries outside South Africa)
Orders shipped to addresses outside of South Africa will be paid for upon checkout. Depending on the address shipped to, you will be provided with shipping options including: Express shipping with UPS or Fedex and Economy Shipping with UPS Ground. The shipping price for your order will vary depending on the type and weight of the item(s) within the order as well as the shipping option and address selected.
Express shipping takes approximately 5-7 working days once the order leaves our studio (after production). Including production lead time you can expect to receive your order anywhere from 10-17 working days after placing your order.
Economy shipping takes approximately 10-20 working days once the order leaves our studio (after production). Including production lead time you can expect to receive your order anywhere from 15-30 working days after placing your order.
Depending on the options provided to you at checkout you may have the option to pay for shipping including or excluding (not including) duties and taxes.
If you select shipping with duties and taxes excluded (not included), the items purchased and shipped to an address outside of South Africa will be exclusive of duties and taxes. All duties and taxes will then be the responsibility of the buyer and these will need to be paid for separately by you once the order arrives in your country. This payment will be made directly to the carrier. Please note that you are welcome to contact us on jacques@thebamcollective.com, before placing your order, if you want an estimate for the duties and taxes payable upon the delivery of your order.
If you select shipping with duties and taxes included, the items purchased and shipped to an address outside of South Africa will be inclusive of duties and taxes. In this case we will transfer the duties and taxes to the carrier on your behalf before the order arrives in your country. No further payments will be needed once the order arrives in your country.
Unfortunately we do not offer any refunds on shipping fees, duties or taxes.